London Ambulance Service: Tackling Bullying in the NHS Organisational profile 70 main stations 5,000 staff Sickness absence rate in December 2015 – 5.4 per cent and December 2016 – 5 per cent Turnover rate in December 2015 – 13.5 per cent and December
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Successfully resolving verbal complaints… it’s all about the conversation… One of the key skill sets for any staff working in complaints handling is managing face-to-face meetings. Local Resolution Meetings. Meeting with complainants is ideally a speedier process than traditional long paper trail
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